FAQ

FREQUENTLY ASKED QUESTIONS

 

Can the oats be eaten raw?

Absolutely. It is entirely about personal preference.  We’ve had customers hooked on it raw (it will still have a chewy texture), while others prefer it cooked into a porridge.

Note that if you prefer to cook the oats, it is advised to add salt to taste.

Will the Ready-Mixed-Meals be ready for consumption after hot water is added?

No. While freeze-dried food are cooked before being dehydrated (thus is ready for consumption after being re-hydrated), we only remove the water from the produce, to preserve it, thus it will have to be cooked before consumption.

What is a Ready-Mixed-Meal & how do I prepare it?

The Ready-Mixed-Meal packet contains a starch base & dehydrated vegetables, with sea salt, herbs & spices already added.
To prepare, simply add the contents of the packet to a pot of cold water & cook. Cooking times vary between 15 minutes (pasta-based meals) & 35 minutes (rice-based  meals), from the time that it starts boiling.

What if I don’t like/have an intolerance to certain vegetables or spices?

As all meals are hand-packed, we can substitute or omit ingredients, or even offer it separated from the rest of the ingredients in the meal packet. Please inform us of special requests on the order form.

Are your products preservative-free?

We do not add anything but herbs & spices to our products.

Are your products suitable for vegetarians &/ vegans?

All our products are suitable for vegetarians. Non-vegetarians are welcome to add their own choice of meat, i.e. beef biltong/tinned tuna, to our meals.

Our veggies, rice-based Ready-Mixed-Meals & Oats are all suitable for vegans.

How big are your portion sizes?

Our Ready-Mixed- Meal’s portion sizes are really generous!

Small      : Serves 1
Medium : Serves 2
Large      : Serves 3

Muesli’s : 1 x 300g packet = approximately 3.5 cups

What do I do with the dehydrated vegetables?

Add the required amount to water to re-hydrate (warm water works faster). The veggies are now ready to use in cooking, as one would use fresh vegetables, i.e. add to stir-fries, baking, quiches, pizza toppings.

It is not necessary to re-hydrate the vegetables first when used in soups & stews.

Dehydrated vegetables can also be enjoyed as a snack, as is, or sprinkled over salads (i.e. mushroom & onion sprinkles).

How long does the products last?

Our dehydrated products will last for, at least, six months, when kept in an dry, air-tight container. The colour will change over time, but it will still be perfectly good for consumption.

Do you have outlets outside Cape Town?

We only sell via our online platform. Our products are thus available throughout the country.

Do I have to make use of the courier service, or can I collect?

Customers in the Cape Town area are welcome to collect their orders at our premises during business hours. You will receive an email notification when your order is ready for collection.

Are courier fees calculated according to the order size?

Courier fees are standard per “Flyer Bag” (sleeve dimensions: 45cm x 35cm, when flat packed) – this equates to up to 10 medium-sized Ready-Mixed-Meals. For larger orders, alternate solutions will be sought & the customer will be advised on receipt of the order.

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include: Mines, Power Stations, Plots/Farms, Military Bases, Game Lodges, Ports/Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery.

How long do you need to prepare my order?

Most products are kept in stock & will be shipped within 3 days. If out-of-stock, preparation of your order may take up to 1 week.

How long does shipment take?

To main centres: Overnight
To outlying areas: 72 hours

Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay (50km around each of the these centres is usually considered a main centre).

Where & when do I collect the shipment?

Please provide us with an address where you can receive your order during business hours (Monday to Friday, 8am to 5pm).

 

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